Question 1

What does BrightBit Digital actually build?

Accepted Answer

We build four types of custom AI solutions: intelligent chatbots for customer support and lead qualification, AI knowledge hubs that let teams search internal data in plain English, workflow automations that connect business tools and eliminate manual processes, and bespoke large language models fine-tuned on your proprietary data. Every solution is custom-built - we don't resell off-the-shelf tools.

Question 2

How much does a project cost?

Accepted Answer

It depends on scope. AI chatbots typically start from a few thousand pounds for a focused pilot. Workflow automations range from single-process setups to full-stack orchestrations. Knowledge hubs and custom LLMs sit at the higher end due to data engineering requirements. Every engagement starts with a free demo so you can see the value before committing any budget.

Question 3

How long does it take from kickoff to live?

Accepted Answer

AI chatbots: 2-6 weeks. Workflow automations: 2-4 weeks. AI knowledge hubs: 4-8 weeks. Custom LLM solutions: 4-12 weeks. Every project begins with a discovery phase that defines exact timeline and milestones before you commit to the full build.

Question 4

What's your engagement process?

Accepted Answer

Three stages, each de-risked. First: a free 30-minute demo on your real data. Second: a paid discovery phase where we scope the project and deliver a detailed spec - you pay half up front and half on spec delivery, and you own the spec whether or not you proceed. Third: the full build with regular check-ins and a production launch.

Question 5

Which of your four services do I need?

Accepted Answer

Start with the problem. Overwhelmed by repetitive support queries? AI chatbot. Team wastes hours searching scattered docs? AI knowledge hub. Drowning in manual data entry between apps? Workflow automation. Need AI that deeply understands your domain? Custom LLM. Many clients start with one and expand into others.

Question 6

Can you integrate with our existing tools?

Accepted Answer

Yes. We integrate with Salesforce, HubSpot, Slack, Gmail, WhatsApp, Shopify, Xero, Google Sheets, Notion, Trello, QuickBooks, and any platform with an API. Our workflow automations are specifically designed to connect your full tech stack without disrupting existing processes.

Question 7

Is our data safe?

Accepted Answer

Yes. All solutions are built with enterprise-grade security: end-to-end encryption, role-based access controls, GDPR-compliant data handling, and audit logging. Your training data is never shared with third parties. For custom LLMs and knowledge hubs, we offer on-premise deployment for businesses with strict data residency requirements.

Question 8

What if it doesn't work?

Accepted Answer

Our three-stage engagement model prevents this. The free demo proves the concept on your real data before you spend anything. The paid discovery phase defines measurable success criteria before the build begins. If the demo doesn't impress you, don't proceed - no cost, no obligation.

Question 9

Why use an agency instead of building in-house?

Accepted Answer

Speed, cost, and expertise. Hiring an AI engineer in the UK costs upwards of 80k pounds per year before tooling, training, and trial-and-error. We've already built the infrastructure and solved the common pitfalls. A project that takes an in-house team 3-6 months, we ship in 2-6 weeks. You get production-grade AI without building an AI team from scratch.

Question 10

Do you work with businesses outside the UK?

Accepted Answer

We're UK-based and most of our clients are UK businesses, but we work with companies anywhere in the English-speaking world. All our systems handle multi-language support, international data compliance, and distributed teams.

Maya

How AI Digital Agencies Are Transforming Customer Support